Elizabeth thought I should post this on the blog. I guess it has a little humor about it, at least if you're not personally involved. I hope it's self explanatory. It's the transcript of an online chat I had this afternoon while trying to deal with a problem that arose in TurboTax.
Please wait while we find an agent to assist you...
You have been connected to C Dan.
C Dan: Hello John, how may I help you today?
John Karl: I'm having a problem not filling in a sched C
C Dan: John, Could you please elaborate your issue?
John Karl: I'm at easystep, Types of Businesses
John Karl: Business - Schedule C is checked
John Karl: I uncheck it and click on continue
John Karl: Then I'm invited to upgrade to Premier Home and Business
John Karl: I click on Don't Upgrade
John Karl: At that point Turbo Tax is asking me about my business, which I don't have, which is why I unclicked it earlier.
John Karl: If I now go back, Business-Schedule C is selected again, even though I unclicked it earlier
C Dan: John, If I am right you are using desktop version turbotax deluxe 2003.
John Karl: That's correct
C Dan: John, If I understand you correctly that you are getting error in the Interview screen with the part Business-Schedule C. Am I right?
John Karl: Yes, I guess. I don't think I can explain it more clearly than I did above.
John Karl: The "error" is that TurboTax insists on going through the Schedule C part of the interview even though I have unclicked it.
C Dan: John, Could you tell me whether you have saved the file after you have uncheck it and click on continue.
John Karl: Well, I would say yes. It wasn't immediately after I unchecked it, so I don't know if TurboTax had rechecked it or not.
John Karl: Now I have just unchecked it and saved the file. When I restart TurboTax, it's checked again.
C Dan: Okay John, Please give me a moment.
Currently experiencing network delays, one moment please....
Network connection re-established.
John Karl: I assume you're still there
Currently experiencing network delays, one moment please....
Network connection re-established.
C Dan: John, Please stay online while I research your issue.
John Karl: ok
C Dan: John, Thanks for being online.
John Karl: no problem
C Dan: John, Please go back to interview screen and check whether you have entered any business info.
John Karl: Go back to what interview screen?
C Dan: Go back to Business, Rental or Farm Income Interview screen.
John Karl: I think that's the one in easystep 2.Income with the heading "Types of Businesses". Is that right?
C Dan: John, Do you need to report any income and expenses?
John Karl: On that screen I have "Farm Rentals - Form 4835" checked.
C Dan: John, Just click on the option "Farm Rentals - Form 4835" and then continue.
John Karl: Does that mean that I have to go through the Sched C part of the interview?
John Karl: I've already explained that it's apparently impossible to click only on the option "Farm Rentals - Form 4835". The "Business - Schedule C" option is always forced to be checked.
C Dan: John, If I am right you have checked the option Schedule-C and described the description of your business.
John Karl: I have no business, I have UNCHECKED the top option schedule-C, but TurboTax keeps rechecking it.
John Karl: So, no, you are not right.
C Dan: John, Please uncheck the option now and tell me what you are seeing in the next page.
John Karl: "Upgrade to Premier Home and Business"
C Dan: Let me know what you are seeing in the next Interview screen, if you click Dont' upgrade.
John Karl: "Your Business"
C Dan: John, Do you have any business which is named "Untitiled or anyother name" in the box.
John Karl: In what box?
C Dan: John, You have the box which is named "Business / Net income".
John Karl: where is that box?
C Dan: John, If I am right there is no box in the Business summary.
John Karl: C Dan, if you would just answer my questions some of the time, I think we would get through this a lot faster. What box?
John Karl: When you say "in the Business summary", where are you talking about?
John Karl: Are you talking about a line on my Form 1040?
C Dan: Okay John, Please start a new return which will resolve this issue.
John Karl: You realize that I already have about 20 hours invested in this return?
John Karl: BTW, may I ask what country you're located in?
C Dan: John, Could you tell me whether you have imported any data's about your business from last year.
John Karl: There was no business last year. I did import my 2002 tax info. Could you please start answering some of my questions. The last one I'm interested in is: When you say "in the Business summary", where are you talking about?
C Dan: To continue the process of resolving your issue, I am giving you an Express Access Code and a phone number to call to speak with a phone representative. Please be at your computer when you call so that the agent can troubleshoot the issue with you. The phone number to call is (877) 826-1922. The standard Access Code is: [9113384]. This Access Code is valid for 24 hours.
C Dan: Is there anything else I can help you with?
John Karl: I would still like to know what country you're located in.
C Dan: John, We are working globally. We are not supposed to give our location.
John Karl: why not?
C Dan: Okay John, I am from India.
John Karl: Thanks.
C Dan: Thank you John for contacting Intuit.